Because loved ones are everything.
New Visitor Restrictions
Visits from loved ones are therapeutic and we support such visits, while being mindful to keep all patients, residents, visitors and staff members safe. Therefore, Pipeline Health System has issued heightened visitor restrictions to protect patients and health care professionals during this COVID-19 pandemic.
VISITING HOURS: 3 p.m. to 5 p.m.
- All visitors will be screened for COVID-19 symptoms at the hospital entrance.
- Visitors must be at least 18 years of age.
- Any visitor who fails the COVID-19 screening will not be allowed into the facility.
- All visitors must wear a mask at all times in the facility.
- All visitors must perform hand hygiene using hand sanitizer or soap and water before entering the facility, and again before entering a patient room and upon exiting a patient room.
- Each patient may only have one visitor per day.
- Visitors may not leave and return in the same day.
- There are no visitors for the COVID-19 positive patient or Person Under Investigation (PUI) patient until screening tests return. Average turnaround time for COVID-19 tests is an average of 24 hours.
- Only COVID-19 positive or Person Under Investigation ICU patients that are deemed “comfort care” can have two loved ones visit in their ICU room. Two visitors will be provided appropriate personal protective equipment (PPE) for one 15-minute visit per day. Unfortunately, at this time these patients will not be allowed to have any other visitors outside of the circumstances stated above. Please be respectful of social distancing.
Additional Visitor Information
- One visitor per patient, maximum of 30 minutes, during visiting hours only.
- Visitors must remain in patient’s room.
- For inpatient overnight surgeries, one visitor per patient, 30 minutes per day during visiting hours only
- During surgery, visitor must remain in the patient room or Same Day Surgery waiting area with respect to social distancing.
- Visitor may visit patient in their inpatient room during visiting hours only.
Area Specific Visitors - Visiting hours do not apply here:
- End-of-life/comfort care patients may have two visitors.
- Pediatric patients 17 years old and younger or developmentally delayed patients may have one parent or guardian.
- Emergency Department patients may have one visitor, who must remain in the ED designated visitor waiting area.
- Same Day Procedures patients may have one visitor, who must remain in the patient’s room or designated Same Day Procedure Waiting Area.
- Sub-Acute Unit – Visitors are not permitted. Exceptions to these restrictions may be approved by the Chief Nursing Officer (CNO) or designee (Charge Nurse or House Supervisor) in specific extenuating circumstances (including two visitors per resident at end-of-life).
These temporary restrictions are necessary to achieve our goal of safe patients care and healthy staff to provide that care.
In all situations, patient care comes first. If screening visitors delays care or service to a patient, the patient will take priority and visitors will be asked to wait. This may result in the patient being taken to their room first and the visitor waits to be screened before they are allowed to join the patient.